Privacy Policy hfive5 — Your Data, Our Responsibility

1 Introduction

Hfive5 is an online casino entertainment platform serving users in Malaysia and the region. We understand that your trust is our most valuable asset. This Privacy Policy is written clearly and honestly so you know exactly what happens to your information when using hfive5's services.

This document applies to all users accessing the hfive5.onl website, the hfive5 mobile app, and any other services provided under the hfive5 brand. By registering or using any of our services, you agree to this Privacy Policy in full.

This policy is to be read together with Terms and Conditions us. In the event of any conflict between the two documents regarding privacy, this Privacy Policy shall take precedence.

2 Data We Collect

We collect data across three main categories. Below is a detailed description of each category:

A. Data you provide directly:

• Full name as shown on your official identification document.
• Email address used for registration and account communications.
• Phone number for two-factor authentication and customer support.
• Date of birth for age verification and legal compliance.
• Current residential address for identity verification (KYC) purposes.
• A copy of your identity document (national ID or passport) during the KYC process.
• Payment method details such as bank account numbers or digital wallet information for processing deposits and withdrawals.

B. Data collected automatically:

• IP address and general location information (city/state level).
• Device type, operating system, and web browser version used.
• Platform usage data including pages visited, time spent, and games played.
• Complete transaction logs including deposits, withdrawals, and wagering activity.
• Cookie data and session tokens to maintain your login state.

C. Data from third parties:

• Verification information from third-party KYC providers we use to confirm your identity.
• Payment processing data from approved banks and digital wallet providers.
• Fraud monitoring information from financial security services we subscribe to.

3 How We Use Your Data

The data we collect is used solely for legitimate and necessary purposes. The table below clearly outlines each purpose of use:

We will not use your data for any purpose other than those stated above without obtaining your consent first.

4 Data Sharing with Third Parties

Hfive5 does not sell users' personal data to any third party for commercial purposes. However, there are limited situations where data sharing is necessary to enable the platform to function properly:

• Payment Providers: Minimal transaction information is shared with banks and digital wallet providers we use solely to process your deposits and withdrawals securely.
• KYC Providers: Identity verification documents are submitted to certified KYC partners who are subject to strict confidentiality agreements.
• Game Providers: Required game data is shared with third-party game providers to enable games to function and be recorded correctly.
• Authority: In situations required by law, we may need to disclose certain information to the relevant authorities or regulatory bodies.

All third parties we work with are bound by data protection agreements and are required to handle your data to the same high security standards we uphold.

5 Data Security

We invest fully in industry-standard security infrastructure to ensure your data is always protected. The security measures we employ include:

• End-to-end encryption: All data communications between you and our servers are protected with 256-bit SSL/TLS encryption.
• Multi-layered firewall: Our systems are protected by multi-layered firewalls that filter every inbound and outbound connection.
• Two-factor authentication (2FA): Your account can be strengthened with 2FA to prevent unauthorised access even if your password is compromised.
• 24/7 Monitoring: Our security team monitors systems around the clock to detect and respond to any threats in real time.
• Regular security audits: We conduct regular penetration testing and security audits by accredited independent parties.
• Secure data backup: All data is backed up regularly and stored across multiple locations with full encryption.

While we take every reasonable precaution, no system can be guaranteed 100% secure. In the event of a security incident involving your data, we will notify you within 72 hours of the incident being detected.

6 Cookies & Tracking Technologies

Hfive5 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for the platform to function properly. Includes session authentication, login security, and basic preferences. These cookies cannot be disabled.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and game history for a better user experience.
• Analytics Cookies: Helps us understand how users interact with the platform so we can make effective improvements. Analytics data is collected in aggregate and does not identify individuals.
• Marketing Cookies: Used to display relevant promotional offers to you based on your interests and activity on the platform. You may choose to disable these cookies.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

7 Data Storage & Retention

Your data is stored on secure servers that meet industry standards. We retain your personal data for as long as your account is active or as needed to fulfil our legal and regulatory obligations.

• Active account data: Retained for the duration your account remains active plus any mandatory retention period required by law.
• Financial transaction logs: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
• KYC Data: Retained for the period required by the relevant regulatory body.
• Analytics data: Stored in aggregated form without personal identifiers after 24 months.

Once the retention period expires or after you request account deletion and the compliance period ends, your data will be securely deleted or anonymised.

8 Your Rights as a User

As a hfive5 user and subject to the provisions of Malaysia's PDPA, you have the following rights regarding your personal data:

9 Children's Data

Hfive5 is a platform dedicated exclusively to adult users aged 18 years and above only. We do not knowingly collect any personal data from minors.

Should we discover or be notified that a child's data has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians with concerns about this matter are encouraged to contact us promptly.

10 Privacy Policy Amendment

Hfive5 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements.

• Any significant amendments will be communicated to users via a prominent notice on the platform's homepage or by email at least 14 days before the changes take effect.
• The date of the latest amendment will always be displayed at the top of this page so you can see when the last change was made.
• Continued use of the platform after the effective date of any amendment is considered your acceptance of the updated policy.
• If you disagree with any amendments made, you have the right to close your account before the changes take effect.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is available to assist you 24 hours a day, 7 days a week.

You can reach us via the live chat available on the platform, or refer to the FAQ us for prompt answers to frequently asked questions. Further information on responsible gaming is available on the Responsible Gaming.